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Practical Strategy Guide > Table of Contents
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An Invitation...
1. HOW TO USE PRACTICAL STRATEGY
1.1. Hyperlinks Make Learning Easy!
1.2. Navigation Features
1.3. How to Quickly Search For Information
1.4. Print Out a Paper Copy - Great For Scribbling On!
1.5. Links to International Knowledge Across The Web
1.6. What's Your Learning Style?
2. INTRODUCTION
2.1. Who Practical Strategy is for
2.2 What is This Thing Called 'STRATEGY'?
2.3 The 6 Myths of Strategy· Myth 1: Strategy Development And Strategy Implementation Are Two Separate Activities.
· Myth 2: Strategy is a Senior Management Issue.
· Myth 3: Strategy is a Once a Year Exercise.
· Myth 4: You need a 'Big Brain' to Think About Strategy.
· Myth 5: Strategy is a Budget.
· Myth 6: Strategy is Complex.2.4 Alignment and The New Economy
2.5 Your Organization is Unique, You Need a Unique Strategy!
2.6 Local Government and Not-For-Profit Organizations
2.7 Our Proven 6 Step Process
2.7.1 Identify Your Challenges and Opportunities
2.7.2 Develop Your Strategy
2.7.3 Build Your Measures
2.7.4 Align and Implement Your Projects
2.7.5 Report & Communicate
2.7.6. Keep The Commitment...
2.8. How Long Will This Take?
2.9. The Hunger Busters Case Study
2.10. Your Personal Action Plan!
3. PRACTICAL STRATEGY: AN INTEGRATED MANAGEMENT APPROACH
3.1. What Does 'Integrated Management Approach' Mean?
3.2. Four Perspectives: The Practical Strategy View
3.3. What is a Balanced Scorecard?
3.4. The Secret Ingredient: Thinking @ Levels
3.5. Traditional vs. Contemporary Approaches to Strategy
3.6. Introducing - The Game Plan
3.7. Where Did Practical Strategy Come From?
3.8. Frequently Asked Questions (FAQs)
4. IDENTIFY YOUR CHALLENGES & OPPORTUNITIES
4.1. How Much of Your Organization Are You Tackling?
4.2. SWOT Analysis: A Great 'Brain Warming' Exercise
4.2.1. The Key Benefits of SWOT
4.2.2. The Drawbacks of SWOT
4.2.3. Right, onto How to DO it
4.2.4. SWOT Analysis Outcomes
4.3. Perspective Analysis
4.3.1. Thinking @ Levels: A Quick Reminder
4.3.2. Financial Perspective Analysis
4.3.3. Stakeholder Perspective Analysis
4.3.4. Process Perspective Analysis
4.3.5. Innovation & Growth Perspective Analysis
4.4. Knowledge Tools: A Complementary Approach
4.4.1. A Simple Financial Analysis Framework
4.4.2. Customer Value Propositions
4.4.3. Stakeholder Value Propositions
4.4.4. Process Mapping
4.4.5. Innovation & Growth Drivers
4.5. All This Analysis - What's the Point?
4.6. Sharing Your Knowledge
4.6.1. How to Engage the Senior Management Team
4.6.2. How to Get The Most Out of a Group Discussion
4.6.3. The Rubber Hits the Road: A Successful First Meeting
4.7. Case Study: What Happened at Hunger Busters?
4.8. Frequently Asked Questions (FAQs)
4.9. Your Personal Action Plan!
5. DEVELOP YOUR STRATEGY
5.1. Before You Start
5.2. Strategy Through the Ages
5.2.1. Strategy as a Weapon
5.2.2. Strategy as a Business Tool
5.2.3. Strategy Timeline
5.3. Cause-and-Effect: A Strategic Hypothesis
5.4. Cause & Effect: A Picture Tells a Thousand Words
5.5. Why The Title of This Chapter is Misleading
5.6. What About All That Vision And Mission Stuff?
5.7. Common Terminology - It's Critical!
5.8. How to Develop Your First Strategy
5.8.1. Selecting an Initial Level
5.8.2. How to Develop Strategic Themes
5.8.3. How to Build Your Objectives
5.8.3.1. Financial Perspective Objectives
5.8.3.2. Stakeholder Perspective Objectives
5.8.3.3. Process Perspective Objectives
5.8.3.4. Innovation & Growth Perspective Objectives
5.9. How to Develop Cascaded Strategies
5.10. You Can't Play Without a Game Plan!
5.11. Accountability: Time To Stand Up And Be Counted
5.12. Budgeting and Strategies
5.13.1. Financial /Administration Strategies
5.13.2. Human Resource (HR) Strategies
5.13.3. Marketing Strategies
5.13.4. Information Technology (IT) Strategies
5.14. Case Study: What Happened at Hunger Busters?
5.15. Frequently Asked Questions (FAQs)
5.16. Your Personal Action Plan!
6. BUILD YOUR MEASURES
6.1. What are Measures?
6.2. What Gets Measured Gets Done, Right?
6.3. Types of Measures
6.3.1. Strategic and Diagnostic Measures
6.3.2. Leading and Lagging Measures
6.4. The Importance of Targeting Measures
6.4.1. Measurement for Measurement's Sake
6.4.2. Take The Measurement Test
6.4.3. Measurement for Strategy's Sake
6.5. Choosing Your Scorecard Measures
6.5.1. You Have Zillions of Measures, Which Are The Right Ones?
6.5.2. Financial Measures
6.5.3. Stakeholder Measures
6.5.4. Process Measures
6.5.5. Innovation & Growth Measures
6.6. Measurement: Don't go Overboard!
6.7. Sstrrettch - Set Targets That Discourage Mediocrity
6.7.1. How to Determine Targets
6.8. Case Study: What Happened at Hunger Busters?
6.9. Frequently Asked Questions (FAQs)
6.10. Your Personal Action Plan!
7. ALIGN AND IMPLEMENT YOUR PROJECTS
7.1. Project Management
7.2. Why Projects Fail
7.3. Projects: The Practical Strategy Approach
7.3.1. Phase 1: Project Initiation
7.3.2. Phase 2: Project Definition
7.3.3. Phase 3: Project Execution
7.3.4. Phase 4: Project Closure
7.4. Linking Projects to Strategy: The Matrix
7.5. The Project Register
7.6. Case Study: What Happened at Hunger Busters?
7.7. Frequently Asked Questions (FAQ)
7.8. Your Personal Action Plan!
8. REPORT & COMMUNICATE
8.1. Why Do You Need Technology?
8.2. When Should You Start thinking About Technology?
8.3. What's The Best Solution For Your Organization?
8.3.1. The First Scorecard Technology Solution
8.3.2. Your Software Options
8.3.3 . Scorecard Technology: A Short History
8.4. How Much Does Scorecard Software Cost?
8.5. Choosing & Implementing a Solution: Practical Tips
8.6. Questionnaires and Checklists
8.7. Case Study: What Happened at Hunger Busters?
8.8. Frequently Asked Questions (FAQ)
8.9. Your Personal Action Plan!
9. KEEP THE COMMITMENT...
9.1. Who 'Owns' Your New Scorecard Process?
9.1.1. Senior Management
9.1.2. Scorecard Management
9.1.3. Strategy Owners
9.1.4. Objective Owners
9.1.5. Measure Owners
9.1.6. Project Owners
9.2. The Critical Importance of Your First Monthly Review
9.3. Fine-Tune, Tweak & Improve
9.4. Re-assess Your Technology Needs
9.5. Challenge your Strategies Regularly
9.6. Don't Forget Ongoing Education
9.7. Linking Remuneration to Your Scorecards
9.8. You'll Know You've Got it Right When...
9.9. Case Study: What Happened at Hunger Busters?
9.10. Frequently Asked Questions (FAQ)
9.11. Your Personal Action Plan!
10. THE CHANGE AGENT'S SURVIVAL GUIDE
10.1. The Hardest Role
10.2. Where Does Your Energy Come From?
10.3. Pick and Cultivate Your Sponsor
10.4. Your Secret Weapon: A Sense of Humor
10.5. Don't Become The Job
10.6. Recognize the Holistic Nature of Your Task
10.7. Practical Tips
10.7.1. Challenge 1: Strong Resistance to Change - From Senior Management Down to the Front Line.
10.7.2. Challenge 2: Skepticism and Cynicism Towards Another'Flavor of the Month' Program.
10.7.3. Challenge 3: Lack of Dedicated Sponsors For Change
10.7.4. Challenge 4: Turf Issues and Silo Mentalities
10.7.5. Challenge 5: Chaos and Turbulence with no Clear Vision or Organizational Direction
11. ABOVE ALL, REMEMBER THIS
12. FREQUENTLY ASKED QUESTIONS (FAQ)
13. GLOSSARY
14. DO YOU NEED ASSISTANCE?
15. ACKNOWLEDGEMENTS
16. TELL US WHAT YOU THINK
17. REFERENCES
18. INDEX
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